Road to Professionalism | Relationship Management

REALTORS’^® Core Competency:

Relationship Management

Understand and fulfill the responsibilities to manage the relationships between the real estate office, the real estate licensee, and the prospect or client.

CODE OF ETHICS

Our actions are governed by a code of ethics that was originally written in 1913 by the founding members of the National Association of REALTORS®. This document is our professional golden rules.

Related Articles/links

Education

Self-Assessments

OFFICE POLICY MANUALS

What rules govern your office procedures? Who is accountable? Learn to prepare your Office Policy Manual that addresses your requirements for business and how your agents will perform.

Related Articles/links

INDEPENDENT CONTRACTOR AGREEMENTS

Brokers and Agents need to have an Independent Contractor Agreement that spells out what responsibility each has to the other. Brokers, you need to know how to prepare an ICA.

Related Articles/links

CUSTOMER SERVICE

Customer Skills are essential in order to build rapport and referrals.

Related Articles/links

Education

Self-Assessments

CONTACT MANAGEMENT (prospecting, follow up, database management)

A contact management system can help you make more productive use of your time, keeping you focused on the day-to-day activities and responsibilities that build your client base and move each transaction along.

Related Articles/links

Education

Self-Assessments

ADRE RULES & STATUTES

Our profession is governed by the Arizona Department of Real Estate. It is important that you understand what rules govern your actions.

Related Articles/links

Education

AGENCY

Who do you represent, why and what are your responsibilities to those clients.

Related Articles/links

Education

BUYER BROKER

Buyer Brokerage is created by contract between yourself and your buyers. The National Association has a designation (ABR) that provides you the knowledge and understanding of buyer brokerage.

Related Articles/links

Education

Self-Assessments

REAL ESTATE ASSISTANTS

To a very active real estate agent, an assistant can increase productivity. Learn how to hire, training and motivate an assistant. Also answer the question – do I hire licensed or unlicensed.

Related Articles/links

Education

Self-Assessments